To request a refund you should get hold of an RMA (Return Authorization). Requests needs to be produced on the web and submitted together with your buy facts. If you come your product and not using a RMA number you will not be refunded. Shipping and managing rates are non-refundable. https://allhealthmarket.com/product/wellness/sleep-accessories/silicone-magnetic-anti-snore-stop-snoring-nose-clip-sleep-tray-sleeping-aid-apnea-guard-night-device-with-case/